Consumer dispute resolution

If you have a problem with a purchase, first contact the seller identified in the order and keep a record of your request and the reply. For support relating to TradinPortugal, use our contact page.

For current information about mediation, conciliation and arbitration in Portugal, consult the official consumer dispute resolution guide and the Directorate-General for Consumer Affairs. These official resources explain how to identify the body competent for a particular dispute.

You may also consult the Electronic Complaints Book and our Terms and Conditions.